Delta - 36-220

[PO Delta Power Tool Owner!!!]

I currently own a Delta 10" Compound Miter Saw that I purchased back in 1997.<br>The saw has been great until the other day when I was using it and the lower PLASTIC blade guard broke.<br>It was the part on the guard where the metal bracket attaches for pulling the guard back when the saw is pulled down.<br>This piece is also PLASTIC and it had cracked and broke apart.<br>After calling Delta I found out that they no longer make this blade guard and that they really don't CARE!!!!!!!<br>So now I have a perfectly good DELTA SAW that has been rendered in-operable because of a piece of PLASTIC<br>and a company, which brags about there quality tools lasting a lifetime, but don't care enough to have replacement parts.<br>HEY DELTA, I BET YOU THINK I WILL GO RIGHT DOWN AND BUY ANOTHER DELTA SAW?<br><br>TO ANYONE THAT READS THIS, YOU MIGHT WANT TO THINK AGAIN ABOUT BUYING DELTA POWER TOOLS????

[Dave]

You're right, I've been looking for the same part for two months and have received pretty much the same answer. Here's another customer Delta has lost.

[Dan]

Yup, me too! Makes me wish now I hadn't bought all those other Delta power tools... Wonder what will happen when one of them needs a part. :-(

[Kathy]

My husband is a man with many, many tools. (he told me he has 2 Delta miter saws and a Delta compound miter saw) Recently he had me check about replacing the broken lower guard, which I found was OBSOLETE. When I told him of the discovery, he was very upset for the obvious reasons. Yes, if he has to buy a replacement miter saw, I am sure he will be checking other brands. He too will not use the saw without the guard, since it is a matter of safety. I am frustrated by all the time I have put into researching this and I too have just had it with the Delta Tool Company. My next job is to ask This Old House and Norm Abram what to do in this situation, since they continually endorse the brand. How the heck can those professionals promote the buying of tools made with irreplaceable plastic parts that need to be used for safety reasons. I was glad to read here that there some others having this issue, I thought it was just us. It felt good to vent!

[WhatsTheDeal]

We live in the age of the accountant. Unless an investment has a double digit return, accountants want no part of it. In my opinion, the result of this is what has happened to us who own a DELTA 36-220 miter saw. Not only is the lower safety guard operating lever attachment a cheap design, which BTW I can't blame DELTA for discontinuing, but the fact that DELTA is not willing to invest in developing and marketing a reasonable replacement for an integral safety feature, is unforgivable. For the record, I own several DELTA tools. I'm an electrical engineer practicing for 20+ years. In engineering "delta" means "change in". This experience has caused a delta in my opinion of DELTA. Listen DELTA... all of use make mistakes, admit it and fix it! Don't abandon those of us who are/were loyal customers. Without a change in DELTA's attitude I can only hope that DELTA will experience an undesirable delta in their earnings... permanently!