Ryobi - RY29550 RY 29550

[Dan S]

Piece of junk. It would not run after two months of use. It was in the shop for warranty repair for three months. I was told that it was waiting for parts from China. They replaced the short block. It worked today for about an hour then died. It is in for warranty repair again. I was told it may take a month or two. I contacted Ryobi customer service. I was told that if it is not repairable, including the short block, since January 1, 2010, then it would be replace with a refurbished unit. That will probably take over a month. This product is a piece of junk and Ryobi doesn't care about your inconvenience due to their shoddy workmanship and feels that you should not be unhappy while the product sits in the shop waiting for repairs. Their attempt at customer satisfaction ranks even lower than this product. Save your money and patience. Avoid this trimmer at all cost.

[Rich]

I forgot to mention that the shaft which supports the rod (and bearing) to the piston was also ground into by loose metal pieces and those same or additional pieces jammed the piston which in turn locked up the pull cord for manual starting. note: they jammed between the rod end (and bearing) and the crankcase cover.
Reading other peoples' problems, I would rate this trimmer as poor.
Sept 1, 2010

[Rich Jr]

RY29550 trimmer ran very loud from the moment I first used it, July2008. I replaced it with an electric trimmer and didn't use the Ryobi until this season. Couldn't pull the cord to start. It was stuck or jammed. Took the crankcase cover off and found the pieces of metal. Appears to be ball bearings from the crankcase cover bearing support. Called Ryobi, they said "you're out of the 2 year warranty, sorry. Nothing we can do."
Me too, except tell my story and effect their sales. Sept 4, 2010