One of the faults of this washer is the pump, which has two straps that are on the top and bottom and move the pistons. Fatigue makes these weak over a couple of years of occasional use; and when one breaks, it can easily break one of the pistons. They appear to be ceramic, and break easily to shearing pressures caused by one strap breaking. From my 'net research, this is fairly common. I ordered straps (both) and a piston back in early September, and it is now December 26th. I received the two straps fast, but the piston has been backordered since I placed the order. I would recommend a different pump if you can't afford to wait for parts.